Shipping policy
We charge a flat rate of $20 per order within Canada.
$135.00 and Up = Free delivery within Canada.
Items shipped within Canada are sent Expedited Parcel with tracking and up to $100 insurance. Sales tax is applied according to the shipping address within Canada.
Items shipped to USA and international addresses are sent by Canada Post. USA and international shipments are currently untracked and uninsured. There are no Canadian sales taxes applied to USA or international orders.
United States orders: Applicable duties and import fees are collected at the time of checkout — you will see the estimated duty amount before completing your purchase. These charges are separate from your Canada Post shipping rate and are included in your order total at checkout. Duty amounts are calculated based on the declared value and product type; eligibility for any duty exemption thresholds is determined by US customs authorities and cannot be guaranteed.
Other international orders: Orders shipped outside of Canada and the United States may be subject to customs or duty fees assessed by the destination country's customs authority. These fees are the responsibility of the buyer and are typically due upon receipt.
Shipping times are estimates only. We cannot offer refunds or credits for delivery delays, as these are beyond our control.
USA/international orders are usually shipped by surface mail. Canada Post gives a 1 to 3 month delivery estimate for delivery when surface mail is used.
Returns
Unused items in sellable condition may be returned for exchange or refund within 30 days of purchase. Receipts must be included. Return postage will not be refunded.
We cannot accept returns on sale or clearance items and printed material.
Skeins that have been wound into cakes/balls (different from original condition) are not eligible for return.